All roasts
paypal.com as our browser saw it on 3 Nov 2026
paypal.com, roasted on 3 Nov 2026.

Medium

PayPal renamed its business stuff and made the new name the headline.

What we saw: PayPal's business payments platform, PayPal Open (Singapore homepage)

Three things we noticed

  1. 'Get paid, get growing, and get ahead' is three gets and zero things you can actually do.

    line under the headline
  2. A 'Business / Personal' switch sits right under a menu that already says 'Personal' and 'Business'.

    duplicate toggle and menu
  3. The photo strip shows a smiling woman, a warehouse and half a man, then the cookie banner sits on them.

    photo strip and cookie bar

The one fix

Swap the brand-name headline for what a business gets, such as 'Take card, wallet and PayPal payments in one account', and list two or three concrete features under it. Keep 'PayPal Open' as a small label above the headline.

The full roast

The 5-second test

I think it's PayPal's new... thing? Called Open? It's for businesses, and it 'unifies' stuff. I'd probably click Sign Up, but I couldn't tell you what I'd get that I don't already have with regular PayPal.
What I think you sell
A bundle of PayPal's business tools under a new name
Who I think it's for
Businesses, probably ones already using PayPal

Headline and value

4/10

The biggest words on the page are a name, and the promise under it fits any software company on earth.

'PayPal Open' is huge, but a name tells a stranger nothing about what changes for them. The line under it, 'One platform for your business needs', could sit on an accounting app, a bank or a printer brand. The only concrete clue, 'get paid', is buried in the small grey-black sentence, and 'unifies your PayPal business solutions' quietly assumes the visitor already has several PayPal business solutions to unify.

Quick win: Make 'PayPal Open' a small label above the headline and use the big line for the outcome: 'Get paid and grow your business from one PayPal account'.

Call to action

6/10

The black 'Sign Up' button is easy to find; it's just one of five ways out.

The main black 'Sign Up' button stands out well against the pale grey 'Contact Sales', and it's well placed under the text. But the first screen also offers a second 'Sign Up' and 'Log In' in the top corner, plus the phone number '+65 6510 4541' right under the buttons. 'Sign Up' also doesn't say what you're signing up for, which matters when the name above it is new.

Quick win: Change the main button to 'Open a business account' so it repeats the 'Open' idea and says exactly what happens next.

Look and layout

7/10

Clean, calm and roomy, until the cookie notice parks on top of the photos.

The eye goes straight to the giant 'PayPal Open', then down the centre to the buttons, which is an easy path to follow. Lots of white space and one bold font make it feel confident. The photo strip (an office, a cup, a smiling woman, warehouse shelves) is a nice hint at 'all kinds of businesses', but the cookie notice covers the lower half of it, and the small 'Business / Personal' switch repeats the 'Personal' and 'Business' menus right above it.

Quick win: Shrink the cookie notice to a slim bar at the very bottom and remove the 'Business / Personal' switch, since the menu already does that job.

Trust and proof

6/10

The PayPal logo is doing all the trust work, and luckily it's a strong logo.

Everyone knows PayPal, so the brand alone earns a lot of goodwill. A real phone number for 'an account specialist' is a genuinely reassuring touch. But the first screen shows no hint of what it costs, how many businesses use it, or a single customer saying it helped. For a brand-new name like 'PayPal Open', a stranger wants proof this isn't just a rebrand.

Quick win: Add one short line under the buttons with a real fact, such as 'Used by [number] businesses' or how fees work.

Copy

4/10

Three 'get's in a row and none of them say how.

'Get paid, get growing, and get ahead' has rhythm, but 'get growing' sounds like a garden centre slogan and 'get ahead' is something every product promises. 'Unifies your PayPal business solutions' is company-speak; no business owner describes their week as having 'solutions'. The words that would help most, what's actually included in 'one platform', aren't on the first screen at all.

Quick win: Replace the sentence with plain words: 'PayPal Open brings your PayPal business tools together, so getting paid and growing happen in one place.'

Mobile

6/10

Big, thumb-friendly buttons, then the cookie notice eats the bottom third of the screen.

On the phone, 'Sign Up' and 'Contact Sales' are large and easy to tap, and the phone number is tappable, which is great on a phone. The headline and sentence stack neatly. But the cookie panel covers nearly all of the photos, and the space between the phone number and the photos is empty, so before scrolling a visitor sees a name, a vague promise and a cookie notice.

Quick win: Make the phone cookie notice a short two-line bar with 'Yes, I accept' beside the text instead of below it.

Top fixes, in order

  1. Put the outcome in the headline

    Why: 'PayPal Open' is the biggest thing on the page and tells a stranger nothing. 'One platform for your business needs' could be any company.

    How: Make 'PayPal Open' a small label and use the headline for the result: 'Get paid and grow your business from one PayPal account'.

  2. Say what 'one platform' includes

    Why: 'Unifies your PayPal business solutions' asks the visitor to already know what those solutions are. Nobody can want something they can't picture.

    How: Under the headline, list the two or three tools PayPal Open actually bundles, by name, as short points, using the same names as your Business menu.

  3. Tell people what 'Sign Up' gets them

    Why: There are two identical 'Sign Up' buttons and neither says what you're signing up for, which matters for a product name nobody has heard before.

    How: Change the main button to 'Open a business account' and keep the top-corner one as 'Sign Up' if you need it for the whole site.

  4. Shrink the cookie notice and drop the duplicate switch

    Why: The cookie notice covers the photo strip on desktop and a third of the phone screen, and the 'Business / Personal' switch repeats the menu.

    How: Use a slim one-line cookie bar pinned to the bottom, and remove the switch so the headline moves up the screen.

  5. Add one line of proof near the buttons

    Why: A new name needs a reason to believe it. Right now the only trust signal is the logo and the phone number.

    How: Under the buttons add: 'Used by [number] businesses. Talk to a specialist any time on +65 6510 4541.'

Rewrites to steal

Headlines

Get paid and grow your business from one PayPal account

outcome first

All your PayPal business tools, finally in one place

plain and literal

Stop switching between separate PayPal business tools

pain first

Subheadlines

PayPal Open brings your PayPal business tools together, so getting paid and growing happen in one place.

plain and literal

One account for everything PayPal does for your business, with a real specialist a phone call away.

reassurance first

Join [number] businesses already getting paid with PayPal, now with every business tool in one account.

proof first

Button text

Open a business account

plain and literal

Start getting paid

outcome first

Talk to a specialist

low commitment